Privacy Policy

Last updated: 05 September 2025

At www.customstamp.com.au, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website www.customstamp.com.au (“the Site”) or purchase from us.

  1. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, business name, contact details.
  • Order information: billing address, shipping address, payment details, order history.
  • Account information (if you create one): username, password.
  • Technical information: IP address, browser type, device type, and cookies.
  • Designs and artwork you submit for custom stamp production.
  1. How We Collect Information

We collect information when you:

  • Place an order on our Site.
  • Subscribe to our mailing list.
  • Contact us by email or web form.
  • Browse our Site (via cookies and analytics tools).
  1. How We Use Information

We use your personal information to:

  • Process and fulfil your orders.
  • Communicate with you about your order, account, or enquiries.
  • Improve our products, services, and website experience.
  • Send you marketing and promotional materials (only if you’ve opted in).
  • Comply with legal and regulatory requirements.
  1. Disclosure of Information

We may share your personal information with:

  • Service providers (e.g. payment processors, shipping carriers, IT/website support).
  • Business partners assisting with order fulfilment.
  • Regulators or law enforcement if required by law.

We will never sell your personal information to third parties.

  1. Storage & Security
  • Personal information is stored securely (including encrypted databases and secure servers).
  • We take reasonable steps to protect against misuse, interference, loss, unauthorised access, modification, or disclosure.
  • However, no online system is 100% secure. By using our Site, you acknowledge this risk.
  1. Cookies & Tracking
  • Our Site uses cookies to improve your browsing experience and personalise services.
  • We may use third-party analytics (e.g., Google Analytics) to understand website traffic.
  • You can manage or disable cookies in your browser settings, but some features may not work properly.
  1. Marketing & Communications
  • We may send you promotional emails if you have opted in.
  • You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.
  1. Access & Correction

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to ensure your information is accurate and up to date.

Please contact us at support@customstamp.com.au for such requests.

  1. Overseas Disclosure

Some third-party service providers (e.g. cloud hosting, email marketing platforms, or payment processors) may be located outside Australia. By using our services, you consent to this overseas disclosure, provided that we take reasonable steps to ensure appropriate data handling.

  1. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us for removal.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with the “last updated” date.

  1. Contact Us

If you have any questions or complaints about our privacy practices, please contact us:

orders@customstamp.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au