1. Getting a Quote

To provide an accurate quote, we usually need:

• Your logo, artwork, text, or design idea
• The exact size you want
• What material or surface the stamp will be used on
• Your delivery postcode or country for shipping

The more detail you provide, the faster and more accurately we can quote.

If you already have artwork, high-resolution files or vector files are preferred. However, if you do not have suitable artwork, that is not a problem — we can help develop, redraw, clean up, or fix the design so it is suitable for production.

Please note that pricing depends on factors such as:

• Size
• Level of detail
• Type of stamp or engraving required
• Material and production method
• Any artwork preparation needed

Indicative turnaround is generally around 15 business days from payment confirmation and final artwork approval, depending on the job. Expedited orders may also be possible for an additional fee, subject to workload and the nature of the order.

2. Artwork and Image Requirements

The quality of your artwork has a big impact on the final result.

For best results, please send:

• Vector artwork such as SVG, AI, EPS, or PDF
• Or a high-resolution black-and-white image

Preferred artwork is:

• Clean
• Sharp
• High contrast
• Black on white background

In general:

• Black areas become the engraved or stamped parts
• White areas remain as the background or untouched surface

Please do not mirror the image unless specifically requested. We will prepare the artwork correctly for production.

If your file is blurry, low-resolution, incomplete, or only available as a photo or screenshot, we may still be able to help. We can often:

• Clean up the file
• Convert it to a usable format
• Trace it into vector
• Simplify or refine the design
• Create artwork from your idea if you do not already have a finished design

Artwork preparation or redraw charges may apply depending on the condition of the supplied file and the complexity of the design.

3. Can You Help Me Create a Design?

Yes. If you do not already have a finished design, we can often help.

We can assist with:

• Simple text layouts
• Logo clean-up
• Converting low-quality images into production-ready artwork
• Vector redraws
• Preparing artwork for engraving, stamping, embossing, or branding irons

High-resolution or vector artwork is always preferred, but it is not essential to get started. Send us what you have, and we will let you know the best way forward.

4. Pricing

Because each order is custom made, prices vary from job to job.

Pricing is usually affected by:

• Size of the stamp or engraving
• Design complexity
• Type of product
• Material being engraved or stamped
• Whether artwork preparation is required

We are happy to provide a custom quote once we review your requirements.

5. Payment and Shipping

We ship across Australia and internationally.

Shipping costs depend on:

• Parcel size and weight
• Delivery location
• Shipping method

Tracking is provided where applicable.

Orders generally proceed once payment has been confirmed, unless otherwise agreed.

If you are requesting a quote, please include your delivery postcode or full shipping location so we can estimate shipping correctly.

6. Warranty

Our products are made with care and are intended for proper use in their designed application.

We stand behind our workmanship. If there is a manufacturing defect, please contact us and we will review the issue.

Warranty does not cover damage caused by:

• Misuse
• Incorrect heating or cooling
• Excessive force
• Use on unsuitable materials
• General wear and tear
• Damage caused after delivery through improper handling

Because most items are custom made, please check all artwork and order details carefully before approval. Once production begins, custom orders generally cannot be changed, cancelled, or refunded.

7. What If I Only Have a Photo or Screenshot?

You can still send it to us.

While vector or high-resolution files are preferred, many customers only have a screenshot, photo, sketch, or low-resolution image. In many cases, we can improve or redraw it into something suitable for production.

We will review the file and let you know:

• Whether it is usable as-is
• Whether it needs clean-up or redraw
• Whether any artwork fee applies

8. How Long Does Production Take?

Production time varies depending on the type of product, current workload, and complexity of the design.

As a general guide, turnaround is around 15 business days from payment confirmation and final artwork approval. In some cases, expedited orders may be available for an additional fee.

We will confirm the estimated production timeframe when we provide your quote.

9. Do You Supply Worldwide?

Yes, we can ship both within Australia and internationally.

If you are outside Australia, please include your full delivery country and postcode when requesting a quote so we can estimate shipping accurately.

10. Contact Us

Need a quote or have a question?

Please contact us through https://customstamp.com.au/contact/ with your design, required size, intended use, and delivery location, and we will get back to you as soon as possible.

11. Final Tips

To help us quote quickly and accurately, please send:

• Your artwork or design idea
• The exact size required
• What material or surface it will be used on
• Your shipping location

Clear information makes the process faster and smoother for everyone.